Scheduling spay/neuter appointments
***Important: As of May 10, 2021, we are only accepting appointment requests for the following types of animals:
- House cats
- Dogs that have been adopted from a municipal animal shelter or a registered 501(c)3 animal rescue group. A copy of your adoption contract must be sent to us at the time your appointment is made.
We regret that we are not able to accommodate any dogs that were not adopted from a shelter or rescue, or any feral/community cats. We hope that this is a temporary situation, and apologize for the inconvenience.
APPOINTMENTS ARE REQUIRED for Spay/Neuter surgery. Appointments are scheduled one week in advance ONLY, and requests for appointments will be accepted only on Mondays. Here’s how it works:
We will accept requests via phone every MONDAY from 9am-5pm for appointments for the following week only. Requests will ONLY be accepted during these hours; messages left outside of these hours will not be returned, including messages left prior to 9am on Mondays.
Call 313-451-8200, and press and leave a message indicating that you are requesting a spay or neuter appointment. (Please specify that you need an appointment for spay or neuter, to differentiate your request from appointments for our vaccine clinics.) Your message should include the sex and age of your pet.
Requests for appointments must be made via phone. We will not accept requests for appointments from email or Facebook.
Appointments are EXTREMELY limited and fill up VERY quickly. We return calls in the order received, so the earlier you call, the better your chances of getting an appointment. However, we routinely receive 100+ calls between 9:00 and 10:00AM, so even calling early is not a guarantee.
Once appointments are filled for the following week, we will not return any additional calls. We apologize for this inconvenience, but our call volume is too large to return every call once appointments are full. If you do not receive a call back by the end of the day Thursday, please call the following Monday to try again. For major holidays that fall on Mondays, spay or neuter appointment requests will be accepted on the Tuesday after the holiday between 9am and 5pm.
Drop off time for all appointments is 8:00am. Dogs are discharged promptly at 4:00pm the day of their surgery. Cats spend the night and go home the following morning promptly at 7:30am. Note that a late fee will be charged for failure to pick-up your pet at the scheduled time.
Payment is due at the time you drop off your pet. We accept cash, credit, or debit cards, but no checks, American Express, or Care Credit. There is a processing fee of up to $3 for all credit/debit card transactions over $25. Please see Fees for a complete list of our spay/neuter services and fees.
Please note that The PAWS Clinic requires full pre-payment of the surgery fee for any client who has failed twice to show up for an appointment, or who has twice given less than 24 hours notice of the need to reschedule an appointment. This pre-payment must be made in person at The PAWS Clinic, and is non-refundable.